Two enterprise CX leaders share how they took AI into production and what comes next.
Sling TV's AI agent now resolves 7 in 10 conversations and scores nearly 25 points higher on CSAT than human-handled contacts, with an estimated $3.5M saved every year.
A company behind three well-known global quick-service restaurants has been using AI to scan receipts, reduce fraud, and automatically put things right for customers at scale.
Source: Pypestream case study, 2026
The detailThree of the five root causes of AI project failure come down to choosing the wrong problem (RAND). Learn how Sling TV adopted AI, moving from a low-risk use case to being the company's front door across more than 25 use cases.
Only 24% of customer service leaders can show a positive financial return from AI (Gartner, 2026). Both speakers share how they calculate savings and track CSAT. Sling TV saves around $3.5M annually, and AI-handled CSAT is nearly 25 points above human.
Gartner predicts no Fortune 500 company will have fully eliminated human customer service by 2028.
Go behind the scenes of Sling TV's AI agent to see how a blend of generative AI and structured logic, with 50+ integrations, enables the agent to resolve 7 in 10 conversations.
Gartner predicts more than 40% of agentic AI projects will be cancelled by the end of 2027. Seth and Marianela explain why they have stayed with Pypestream, how Sling TV is putting MCP and 50+ integrations to work and what separates an innovation partner from a vendor.
of customer service leaders can show a positive financial return from AI.
Source: Gartner, 2026
For over 20 years Seth Van Sickel has been helping people watch their favourite TV shows and movies. As Senior Vice President of Video and Streaming Services, Seth oversees Product, Operations, Programming, Marketing, and Retention across DISH and Sling TV.
Kane has spent a decade advising enterprise organisations on conversational AI strategy and has interviewed hundreds of practitioners on what actually works in production. VUX AI is one of the leading voices in AI and customer experience globally.
Richard leads a team pioneering the next era of agentic AI for enterprise. Pypestream's Agent Platform powers autonomous, secure, and fully measurable customer experiences for some of the world's largest brands, including Google, AT&T, Travelers, and HBO.
Marianela most recently led CX work at a large quick service restaurant group. Marianela specialises in building enterprise PMOs, scaling digital customer experience solutions, and aligning cross-functional initiatives across product, engineering, and operations teams.
